Shipping policy

1. Shipping Eligibility

We currently ship our insulated stainless steel cups and ceramic cups within the United States only. Orders must be placed through our official sales channels to qualify for shipping.

2. Order Processing Time

Orders are processed within 1-2 business days after payment confirmation. Processing time does not include weekends or federal holidays.

3. Shipping Methods and Delivery Times

We partner with trusted U.S. carriers to deliver orders. Standard shipping delivery times typically range from 3-7 business days after processing. Delivery times are estimates and may vary due to carrier delays, weather, or other unforeseen circumstances.

4. Shipping Costs

Shipping costs are calculated at checkout based on the order’s weight, destination, and selected shipping method. We may offer free standard shipping on orders that meet a minimum purchase threshold (details available on our ordering platform).

5. Order Tracking

Once your order ships, a tracking number will be sent to the email address provided at checkout. You can use this number to track your package’s status via the carrier’s website.

6. Address Accuracy

Please ensure your shipping address is accurate and complete at checkout. We are not responsible for delays, non-delivery, or additional fees caused by incorrect or incomplete addresses.

7. Returns and Shipping Issues

For lost, damaged, or incorrect packages, or to initiate a return, contact us first before sending any items back.
  • Mailing Address for Returns/Correspondence: Heera Jose, 4240 Milords Lane, Doylestown, PA 18902, United States
  • Phone: 19544614053
  • Email: support@merrellumc.com
We will review your inquiry and provide instructions for returns or issue appropriate resolutions (e.g., replacements, refunds) within a reasonable timeframe.

8. Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes will be posted on our platform with a revised effective date. Your continued use of our services constitutes acceptance of the updated policy.