Privacy policy

1. Introduction

At merrellumc, we respect your privacy and are committed to protecting the personal information you share with us when purchasing our insulated stainless steel cups and ceramic cups. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By using our services or placing an order, you consent to the practices described herein.

2. Information We Collect

We may collect the following personal information to process orders and provide customer support:
  • Contact details (name, email address, phone number: 19544614053)
  • Shipping and billing addresses (e.g., 4240 Milords Lane, Doylestown, PA 18902, United States)
  • Payment information (processed securely through third-party payment providers; we do not store full payment details)
  • Order details (products purchased, order date, tracking information)

3. How We Use Your Information

Your personal information is used solely for the following purposes:
  • Process and fulfill your orders (including shipping and delivery)
  • Communicate with you about your order, returns, or customer inquiries
  • Provide support for issues related to your purchase
  • Comply with legal obligations (e.g., tax or shipping regulations)
We will never sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. This includes secure payment processing, encrypted data transmission, and restricted access to customer data. While we strive to keep your information safe, no online service is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:
  • Access, correct, or update your personal information (contact us using the details below)
  • Request the deletion of your personal information (subject to legal retention requirements)
  • Opt out of non-essential communications (e.g., promotional emails, if applicable)
To exercise these rights, please contact our customer service team.

6. Third-Party Services

Our website or ordering platform may use third-party tools (e.g., payment processors, shipping carriers) that have their own privacy policies. We are not responsible for the practices of these third parties—we encourage you to review their privacy policies before using their services.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our platform with a revised effective date. Your continued use of our services after the effective date constitutes acceptance of the updated policy.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
  • Email: support@merrellumc.com
  • Phone: 19544614053
  • Mailing Address: Heera Jose, 4240 Milords Lane, Doylestown, PA 18902, United States