Return policy
1. Eligibility for Returns
You may return any insulated stainless steel cup or ceramic cup purchased from merrellumc within 30 days of delivery for a refund or exchange. To be eligible:
- Products must be unused, in their original packaging, and free from damage or signs of wear.
- All tags, labels, and accessories included with the product must be intact.
2. How to Initiate a Return
- Contact our customer service team prior to sending back any items. Provide your order number, product details, and reason for return.
- Phone: 19544614053
- Email: support@merrellumc.com
- Wait for our confirmation email with return instructions. Returns sent without prior confirmation may be delayed or rejected.
3. Return Shipping
- You are responsible for the cost of return shipping, unless the product is defective, damaged, or incorrect (in which case we will reimburse reasonable shipping costs upon review).
- Ship the eligible items to our return address: Heera Jose 4240 Milords Lane Doylestown, PA 18902 United States
4. Refunds and Exchanges
- Once we receive and inspect your returned items (typically 3-5 business days after delivery to our address), we will process your refund or exchange.
- Refunds will be issued to the original payment method within 7-10 business days of inspection.
- For exchanges, we will ship the replacement product once the returned item is confirmed eligible (standard shipping times apply).
5. Exceptions
- Customized or personalized products are non-returnable unless defective or damaged.
- Products damaged due to misuse, neglect, or improper handling are not eligible for returns.